Return and Exchange Policy
Thank you for shopping with us! We take pride in crafting exquisite silver jewelry and want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
At DAZZEL BEADZ, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return and exchange process for eligible products.
Eligibility for Return or Exchange
We accept returns or exchanges under the following conditions:
- Defective Product: If the product has any manufacturing defects or is damaged during shipping.
- Size Issues: If the product does not fit properly.
- Exchange for Suitability: If you feel the product does not suit you, you can exchange it for another item of the same or higher value. Please note that refunds are not available for suitability-based exchanges.
- The customer bears the reverse shipping charges in this case.
Conditions for Returns and Exchanges
Conditions for Returns and Exchanges
To qualify for a return or exchange, please ensure the following conditions are met:
- Contact Within 3 Days: Notify us within 3 days of receiving the product.
- Unused and Untagged Product: The product must be in its original condition, unused, and with all tags intact.
- Proper Packaging: Return the product with its complete original packaging, including the box and any additional materials provided.
- Exclusions: Return or exchange is not applicable for made-to-order and personalized products.
How to Initiate a Return or Exchange
Provide details of your order, including the order number, and the reason for the return or exchange. Our team will guide you through the next steps.
Contact Us:
- Email: customersuppport@dazzelbeadz.com
- WhatsApp/Call: 9372080086